FAQ’s

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Divine Ice is a premium pure water company dedicated to providing clean, crisp, and refreshing drinking water. Our water undergoes a multi-step purification process to ensure it meets the highest standards of safety and quality. Our mission is to offer pure hydration for a healthy lifestyle, delivered to your doorstep.

Our water is sourced from natural, underground aquifers, ensuring it is naturally pure and free from contaminants. The water is then carefully filtered and treated using advanced filtration technologies, such as reverse osmosis, UV sterilization, and mineral balancing, to remove any impurities while retaining essential minerals for taste and health.

We employ a state-of-the-art multi-step purification process that includes:

  • Pre-filtration: Removal of large particles and debris.
  • Reverse Osmosis: A process that filters out dissolved solids, chemicals, and contaminants.
  • UV Sterilization: Ensures that bacteria, viruses, and microorganisms are eliminated.
  • Mineralization: We add essential minerals back into the water for better taste and health benefit

Absolutely! Divine Ice water undergoes rigorous testing to ensure it meets or exceeds all national and international water quality standards. We regularly test our water for contaminants such as chlorine, lead, heavy metals, and bacteria. You can be assured that each bottle of Divine Ice water is safe, clean, and refreshing.

Yes, Divine Ice water is enriched with essential minerals like calcium, magnesium, and potassium. These minerals not only enhance the taste of the water but also contribute to hydration and overall health. We ensure that the mineral levels in our water align with recommended health standards.

To maintain its purity and taste, Divine Ice water should be stored in a cool, dry place, away from direct sunlight or heat sources. If the water is stored in plastic bottles, avoid leaving it in a hot car or near heating appliances, as this can affect the taste and quality.

You can easily order Divine Ice water online via our website. We offer flexible delivery options, including single orders or subscription plans. Our delivery team ensures that your water reaches you on time and in perfect condition. You can also find Divine Ice at select retail locations in your area.

Yes, Divine Ice offers convenient home and office delivery services. We provide both scheduled regular deliveries (weekly, bi-weekly, monthly) as well as one-time orders. Our delivery team ensures timely and safe delivery of your water, so you never run out of clean, refreshing hydration.

If you find a defective sachet or have any concerns with your purchase, please contact our customer service team immediately. Provide the product details, including the batch number, so we can investigate the issue. We take product quality very seriously and will work to resolve any issues to your satisfaction.

We currently do not offer direct home delivery services, but we work with various retailers and distributors who can provide delivery options in certain areas. Check with your local store or distributor for delivery availability.

You can contact Divine Ice customer support through the following methods:

  • Phone:  +44 7988 747078
  • Email: info@divineicgh.com
  • Website: Visit our "Contact Us" page for further information or to submit inquiries online.
  • Social Media: Follow us on  social media handles for updates and support.

Yes! We are always looking to expand our distribution network. If you are interested in becoming a distributor of Divine Ice Sachet Water, please reach out to our sales team via email or phone for more information on partnership opportunities.

Divine Ice Sachet Water is neutral in pH, making it safe for daily consumption and suitable for all types of diets. We ensure that our water maintains an optimal pH balance to support hydration and overall health without affecting the body's natural pH levels.

Yes, Divine Ice Sachet Water can be used for cooking. Since it is purified and free from contaminants, it is perfect for preparing meals, making beverages, or even boiling water for other kitchen purposes.

Need more help?

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Customer Support

Our dedicated customer support team is here to assist you with any questions, concerns, or feedback you may have. Whether you need help with placing an order, have inquiries about our products, or need assistance with returns or exchanges, we’re committed to providing prompt and helpful solutions. Contact us through phone, email, or our website, and we’ll ensure your experience with Divine Ice is smooth and satisfactory.

Ticker Support

Ticker Support is our dedicated customer service platform designed to assist you with all inquiries, concerns, and feedback related to Divine Ice products. Whether you have questions about product availability, delivery, or any issues with your purchase, Ticker Support provides quick and efficient assistance to ensure a smooth experience. Our team is committed to resolving any issues promptly and keeping you informed every step of the way. Reach out to us through Ticker Support, and we’ll ensure you receive the highest level of service.

Free Insight

Explore informative articles about Divine Ice, where we dive into the importance of clean, safe drinking water, the advanced purification processes we use, and how we ensure top-quality sachet water for your health and hydration. Stay updated on our commitment to sustainability, customer satisfaction, and industry trends that make Divine Ice a trusted brand in the water industry.

Payment Questions

Most popular questions

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We accept a variety of payment methods to make your purchase as convenient as possible, including:

  • Cash on delivery (COD)
  • Bank transfers
  • Mobile payments (e.g., mobile money, digital wallets)
  • Credit and debit cards (where available) Please check with your local distributor or retailer for the available payment options.

Currently, we do not offer installment payment plans for bulk orders. However, if you are interested in making large orders, please contact our sales team directly to discuss payment options, discounts, and terms for bulk purchases.

Yes, making payments through authorized online platforms is completely safe. We prioritize your security and use trusted payment gateways to ensure that your personal and financial information remains private and protected.

Yes, a receipt will be provided for every purchase made. If you buy from a retail store or distributor, you will receive a physical receipt at the time of purchase. For bulk orders or online transactions, receipts will be sent via email or provided upon request.

 
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Yes, if there is a payment error or if you receive the wrong order, please contact our customer service team as soon as possible. We will investigate the issue and provide a refund or replacement, depending on the situation, in accordance with our refund and return policy.

Currently, we do not offer subscription services for automatic regular payments. However, if you're interested in regular deliveries or large-scale orders, please reach out to our sales team to discuss custom solutions that suit your needs.

Still have a questions? Don't hesitate to contact us.
We’re committed to providing excellent customer service and will respond promptly to your inquiries.